Terms & Conditions — Luso Asset Management
Luso Asset Management is a service of Luso Energy (12 Rivers LLC).
Effective date: September 1, 2026 Provider: 12 Rivers LLC d/b/a Luso Energy ("Luso Energy," "Luso," "we," "us," or "our"), operator of the Luso Asset Management service (the "Service"). Contact: support@lusoinc.com
1. Acceptance of these terms
By authorizing, accessing, or using the Service, you agree to these Terms & Conditions. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.
2. Relationship to your services agreement
If you have entered into a separate written services agreement with Luso (such as an Energy System Monitoring Services Agreement), that agreement governs your use of the Service and controls over these Terms in the event of any conflict. These Terms apply to your general use of our website and Service where no such agreement applies.
3. The Service
Luso provides monitoring, fault diagnosis, performance reporting, and advisory services for solar energy systems, using data from monitoring platforms you authorize us to access. This is a monitoring and advisory service only — Luso does not manufacture, install, own, operate, maintain, repair, or control any energy system.
4. Authorization to access your data
You authorize Luso to access your solar monitoring accounts and system data through third-party platforms (such as SMA, SolarEdge, and Chint) for the purpose of providing the Service. You represent that you have the right to grant this authorization for the systems and accounts involved. You may revoke authorization at any time, which may limit or end the Service.
5. Your responsibilities
You agree to:
- Provide accurate account and system information;
- Provide and maintain access to monitoring portals, data feeds, and credentials as reasonably needed;
- Use the Service only for lawful purposes and for systems you own or are authorized to manage;
- Not interfere with, misuse, or attempt to gain unauthorized access to the Service.
6. Third-party platforms and data
The Service depends on third-party monitoring platforms that we do not control. Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or actions of those platforms, or for data they fail to provide.
7. Service availability
We work to keep the Service reliable but do not guarantee uninterrupted or error-free operation. Monitoring depends on data from third-party platforms and equipment we do not control, and may be delayed or unavailable.
8. No guarantee; disclaimers
The Service provides monitoring and recommendations only; it does not guarantee the detection or prevention of every fault, outage, or performance loss, and is not a substitute for professional inspection or manufacturer service. Luso makes no guarantee regarding energy production, output, savings, revenue, tax credits, or incentives. The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.
9. Limitation of liability
To the fullest extent permitted by law, Luso will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost energy production, revenue, savings, or profits, arising from or related to the Service. Luso's total aggregate liability for any claim will not exceed the total fees paid to Luso for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. This limitation does not apply to liability arising from Luso's own gross negligence, willful misconduct, or fraud.
10. Indemnification
You agree to indemnify and hold Luso harmless from claims arising out of your misuse of the Service, your violation of these terms, or your violation of any law or third-party right.
11. Term and termination
These terms apply while you use the Service. Either party may terminate as described in any applicable services agreement or by revoking authorization. Provisions that by their nature should survive termination (including Sections 8–10) will survive.
12. Changes to these terms
We may update these terms from time to time. We will post the updated version with a new effective date and, where appropriate, notify you. Continued use after changes means you accept them.
13. Governing law; dispute resolution
These terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Sacramento, California. To the extent permitted by law, the parties waive any right to a jury trial and agree that claims may be brought only in an individual capacity and not as a class, collective, or representative action. Either party may bring an individual claim in small-claims court, or seek injunctive relief to protect confidential information or credentials, in a court of competent jurisdiction.
14. Contact us
Questions about these terms: support@lusoinc.com · 12 Rivers LLC d/b/a Luso Energy.